Amazon is setting its sights on the VoIP market again and will use its Alexa technology to launch a new phone system. Based on a new patent, users of Amazon’s artificial intelligence (AI) devices might soon be able to enjoy a smart speaker and phone in one.

Eavesdropping is the intentional act of secretly listening in on a conversation, usually not for the best of intentions. Although today the act also includes VoIP telephone systems, it’s not a recent trend. As exemplified by the SIPtap attacks of 2007 and the Peskyspy trojans of 2009, cybercriminals have had their eye on VoIP ever […]

Skype has made many improvements to become the go-to audio and video communication tool. But as more people turn to Skype to conduct their business, hackers are sure to follow. Recently, Skype has been plagued with fake Flash ads, which if triggered, lead to devastating ransomware infections.

Online video chat turns stiff customer service interactions into a more personal experience. Seeing the person you’re talking to makes for a more substantial conversation. With that in mind, businesses ought to integrate such a function if they want to make significant changes to the way they handle customer inquiries.

The VoIP industry is becoming increasingly hard to define. More and more are voice communications being made over internet connections, and sometimes you may not even realize you’re doing it. WebRTC is a newcomer to the internet-based telephony field.

VoIP has become the ultimate communication tool for enterprises, but it has also become another vulnerability that hackers exploit. Because voice is essentially transferred as data, the risk of digitized messages being intercepted and heard by unauthorized ears increases.

In a mobile communications space dominated by WhatsApp, iMessage, and Facebook Messenger, the voice and text messaging company, Skype (a division of Microsoft), wants to be much more than just another mobile messaging tool. Earlier this month, they launched their new communication hub named “Skype Mingo” to improve upon the traditional, well-known Skype app.

VoIP technology has done wonders for business communications by simplifying the way business owners and staff communicate with stakeholders. VoIP apps compete for a big slice of the consumer spending pie and those who adapt well to developments are poised to succeed.

When you run a business, having multiple communications streams and programs can be incredibly challenging and difficult. However, with Unified Communications (UC), there may be a way to combine all those communication streams into one. However, you may wonder about the pros and cons of UC. Before you choose a system, explore some of these […]

When most of us think of cyberattacks, we think of viruses, trojans, and ransomware. Unfortunately, those aren’t the only types of attacks you need to be on the lookout for. Companies that utilize Voice over Internet Protocol (VoIP) systems are also vulnerable to another type of attack.